PAYMENTS, CANCELLATIONS, & REFUND POLICY
Star of the Sea requires full payment of the total cruise cost prior to the cruise date and reserves the right to cancel a booking if full payment is not received. Any cancellations or changes to your reservation must be made in writing to firstname.lastname@example.org and will be accepted only as of the date they are received by Star of the Sea.
Cancellation charges would be as follows:
If Star of the Sea Tourism cancels your cruise due to rough sea conditions, you are entitled to a full refund or an optional future cruise replacement.
Any cruise refund will be made in the same mode of payment after deducting cancellation fees and any actual bank charges if any. (If paid by bank transfer, net banking, or credit/debit card, reversal to the customer’s credit card account will be performed. This process may take some time depending on the third-party transactions.
Complaints about activities/cruises should be referred to Star Of The Sea Tourism at the end of the session and followed up on in writing within 7 days of the cruise. Complaints should be sent to email@example.com. Star of the Sea will take appropriate action to rectify the situation and will respond in writing.